Refund policy

Before work starts

You can cancel any order before we start work for a full refund. Email info@virtualpublicist.com with your order number.

After work starts

Because our services are performed by people and can't be returned, we don't refund work that has been delivered. If we fail to deliver part of what the product lists, we refund the undelivered part. If we miss the stated timeline by more than 3 business days, you may request a full refund of that service.

Outcomes

Refunds are not available because a third party chose not to feature, play, license or fund your music. See our Terms of Service.

Platform passes

Virtual Publicist Hub passes can be refunded in full if you haven't sent any pitches from the platform within 7 days of activation.

How refunds are paid

PayPal orders are refunded to your PayPal account. USDT orders are refunded in USDT to a wallet address you provide, on the same network, less network fees. Approved refunds are issued within 5 business days.